Auxe is operating as an essential business
Auxe connects customers requiring tech-related installation services to expert and vetted technicians in their area. For a seamless customer experience and for quality assurance purposes, Auxe has standardized pricing and pre-purchases inventory for technicians to use. Although most of our technicians are independent contractors, our “hands-on platform” (or “managed marketplace”) model allows us to deliver a small-business-like experience but with a nationwide reach. Thank you for considering Auxe, we look forward to serving you!
Auxe coordinates your installation with pre-determined pricing, vetted technicians whose skills and experience match your needs, standardized inventory, and additional resources. Legally, the service is carried out by an independent contractor, however, Auxe guarantees your satisfaction with a money-back guarantee!
Trust and safety are very important to us. Auxe technicians are vetted experts who are enthusiastic about providing in-home tech installations to help make your life easy. All Auxe technicians are independent contractors who have been carefully vetted, screened, and have gone through a comprehensive background check.
You can check out our locations and the services provided at our Locations page.
Contact us through our phone number (647) 977-9707 or email us at info@auxe.ca.
We are always looking to add qualified technicians to our platform. To apply, simply go to our Become A Technician page
Contact us through our phone number (647) 977-9707 or email us at info@auxe.ca.
A dispatch fee of $89.50 (before taxes) applies for all jobs where a technician arrives on site but the work cannot be completed due to circumstances out of the technicians control. For example, faulty devices, non-compatible devices/mounts, troubleshooting, improper mounting services, etc.
Contact us through our phone number 1 (800) 991-7085 or email us at info@auxeinc.com.
Please visit the respective Services page to view all pricing. Total appointment cost is subject to change based on, but not limited to, service changes, additional services added, housing type and layout, and job difficulty. The updated cost will be communicated to the customer before the job is completed. The job will only be completed once the customer agrees on the changes.
We don’t request payment until after the service is complete. Simply pay after the service is complete via a Square POS system that our technician has (include credit, debit and Interac) or pay through our Pay Now page. We accept all major credit and debit cards. We also accept e-transfers and cash.
We accept all forms of payment. Regardless of the payment form, Auxe is required to charge taxes on all orders.
Yes, as a legal business entity Auxe is required to charge taxes on all services in some regions.
We accept all forms of payment - credit card, e-transfer, and cash. Your technician will collect payment when the service is complete.
Yes, installations are available 7 days/week!
Technicians carry a variety of mounts, typically Pearlesmith and Kanto Premium mounts. Regardless of the brand, all mounts come with a 1-year Auxe warranty.
If we provide the wall mounts, it comes with a 1-year warranty. If the customer provides the wall mount, we do not offer warranty on the hardware
Yes, technicians are experienced with installations on any wall type, including metal studs, concrete, brick, stone, and tile.
We can frequently accommodate same-day service requests, however, keep in mind that technicians usually need a minimum of 4 hours notice!
We carry $2M general liability insurance and offer a workmanship guarantee. If you are not satisfied, we will always make it right.
Wi-Fi-based cameras communicate over Wi-FI, while wired CCTV cameras communicate through wires. This difference gives each system its own benefits and drawbacks:
Auxe has partnered with preferred vendors based on user experience, system functionality, overall quality, and price. We order your products for you at or below retail price to make your experience with Auxe as convenient as possible.
Wi-Fi camera installations cost $79.95, including app setup and configuration. Should extra cabling be required, this is billed at $70/hour. CCTV installations vary primarily based on the time required to run each cable from the recorder to the camera. Below is an estimate based on prior installations of CCTV systems at residential homes.
This depends on how much coverage you want and ultimately boils down to budget and personal preference. Oftentimes, having one device per main entryway is sufficient, however, every property is unique. For example, if your property has a garage with valuable assets inside, you may want to place a camera at your front door, a second at your back door, a third dedicated to the garage exterior, and a fourth monitoring the assets inside your garage. Let us provide you with a professional recommendation that fits your needs and budget. Click below to get a free quote and virtual consultation with an Auxe Representative today! Or call 2264998110 to get started.
Yes, we can provide all materials required for your installation to make this process as simple as possible for you! If you already have your own cameras and cables, that is fine with us as well.
A CCTV system consists of 3 main parts: (1) the cameras, (2) the recorder, and (3) the cabling. The two main types of CCTV types are an NVR system (network video recorder) and DVR system (digital video recorder).
NVR systems are generally built on newer, more advanced technology and therefore offer higher image and video quality (among other benefits), so we tend to recommend these. If you want to learn more about the technical differences, we recommend you check out this blog.
Below is a diagram of how these different parts interconnect. Still unsure which system is best for you? Contact us and we’d be happy to help!
We've laid out the product features and pricing for smart thermostats and doorbells below!
For outdoor smart devices such as smart doorbells and WiFi cameras, you should have at least a 1 Mbps upload speed (1000 Kbps) at the location where your smart device will be installed (ex. At your front door for a video doorbell).
To test your upload speed, check out the free tool at https://www.speedtest.net/
Yes, independent studies have shown that smart thermostats save you on average 12-15% on your energy bills, so these devices pay for themselves over time.
Not only do you save money, but by reducing energy consumption, you also reduce carbon emissions into the environment!
No, we can order products for your installation at or below retail price in order to make your experience with us more convenient and cost effective. Digital life is made easy with Auxe.
As of now, we are only selling products with installations. Stay tuned though!
Warranty on products provided by Auxe, including wall mounts, smart devices, concealment raceway, and more, is covered by full warranty for 90 days.
Auxe carries $2M general liability insurance so in the unlikely case that an issue arises during the installation, you are fully covered.
Extra Care Maintenance Plans only cover items purchased from and services provided by Auxe. It does not cover any issues that arise from the failure of customer purchased or installed items. In addition, it does not cover any customer caused service issues in relation to handling or making changes to the Auxe installed products/services.
Payment for Extra Care Maintenance Plans is dependant on the type of Plan selected. For 1 Year or 2 Year Plans, payment is made upfront and you are covered for the duration selected from the date of your installation. If the Monthly Plan is selected, payment is made monthly on the same date of the month your installation was completed. The initial payment will be made on the date of your installation.
Yes, the Monthly Extra Care Maintenance Plan can be cancelled at any time! Please note the current month cancelled in will still be charged regardless of the date cancelled. No future months will be charged after the current month of cancellation.
The complementary 90 days for the Monthly Extra Care Maintenance Plan are the last three months you will receive after you feel secure with your installation and your Plan is cancelled. Upon cancellation your are still covered for 90 days! Cancellation can be planned based on the length you desire for coverage to feel comfortable that the work performed was to your satisfaction.
Having full liability insurance, any damages that occur during the installation are covered. Check out our Insurance page for more details
No, Auxe’s insurance and warranty only covers items purchased from and provided by Auxe. It does not cover any issues that arise from the failure of customer purchased or installed items.
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